RETURNS & EXCHANGES
Not everyone finds love at first fit, but our team is here to help you find the best outfit.
REQUEST A RETURN
You have up to 14 days from the delivery date to return items purchased at Glory Connection. The merchandise must be unworn and have original tickets and tags attached.
We highly advise that you use your local postal service to mail the package and provide us with the tracking number. We will not be responsible for any lost packages. All returns must be mailed into the address below.
Defective items must be reported within 7 days of receipt. If not reported, we will not accept the return. If you believe you have received an incorrect item, please contact us within 24 hours of receiving your package.
The Glory Connection Team has the right to reject any items requested for return item or exchange based upon the discretion of the Glory Connection team based upon the guidelines of the return policy.
Return packages will only be eligible for a refund if they meet the following criteria:
All return packages must be received within 14 business days from date of delivery
All items must have the original tags attached
All items must be in good, unworn condition- no stains, rips, foul odors, etc.
Orders of 10 units or more of the same item cannot be returned for store credit, exchange or refund.
Price adjustments will not be done for items with a reduced price.
Shipping Fee is not refundable
Return of swimsuits can only be accepted if the Hygienic Plastic cover is in place.
Undergarments can not be returned
Sale items can only be returned for store credit or Exchange, No refund. It doesn't matter if a coupon code was used or not.
The customer will be responsible for the return shipping cost for the exchange or return.
If the garments are received in poor condition, the refund will not be made. We will be very strict with the state of the garments (makeup stains, aromas, etc.).
You have 4 Hours after placing the order to make any cancellations.
Orders placed with a gift card cannot be returned or exchanged.
Refunds will be made in the same way as the original payment method (such as onto a debit/credit card account, PayPal, store credit or a combination of the two). You will receive a receipt confirmation via email once your returned package is processed. Refund time for credit/debit card payments varies depending on your bank. PayPal refunds are instant.
We can replace your current item with a different size, color, or an entirely different design within 14 business days. Please mail the item back to us and we will process the exchange with no restocking fee and FREE shipping back to you. *Some fees may apply based on the price of the replacement item.
We allow for one exchange or return to receive a gift card per order.
Final sale items cannot be returned or exchanged.
No discounts applied for exchanges.